FAQs
For participating businesses
How does the My Card Work?
The residents visits your business and presents their My Card. Staff scan the QR code on the My Card for seamless validation.
Do visitors have to physically present the My Card card to get the resident’s deal?
There are two options for residents – present the physical card or they may show a photograph of the QR code side of the card. Both are okay to be accepted.
Where do the cards come from?
RotoruaNZ is partnering with PlastiCard, a reputable supplier for My Card and will facilitate the promotion and sign-up process of My Card.
How do residents get a card?
RotoruaNZ will run this process. Residents will sign up for My Card online or in person at the i-ste, 1167 Fenton Street. Residents will need to provide proof of address and photo ID which will be verified by RotoruaNZ. Residents will receive a personalised My Card with a unique QR code.
Can I set dates where this offer is not available?
Yes, you can. It is your responsibility to clearly state when the offer is applicable and when it is not
How do I load or update my offer?
You can update your offer directly with RotoruaNZ here.
But I already offer a resident’s/local’s rate?
Sweet! No need to reinvent the wheel. Tell us about that, we will put that info on the Mai Rotorua website and work with you to train your staff about the card.
I don’t currently offer a resident’s rate, but I could be keen.
Sweet. Just tell us what discount/deal you’d like to offer (e.g. 40% off). Once we’ve got all the relevant info, we’ll load this info on the Mai Rotorua website and work with you and your team to bring you up to speed about how My Card will work. Easy.
Can I have multiple offers loaded onto the site?
Yes, however our preference is that we keep it simple so your offer is easy for residents to understand.
We already have our own loyalty/resident's program and card – why should I sign up to this?
Businesses are welcome to advertise their own loyalty/resident's program and card via this program of work. Think of it as an extension to your own marketing. Residents presenting the card at your place of business can use it as a verified form of identification.
How long will it take for my offer to be live on the Mai Rotorua site?
Give us about 2 days from time of submission to proofread and get your listing live!
Can I promote this card and offers via our own business?
Yes, you can, awesome! You can download social media tiles that are customisable that will be sent to your business when you sign up.
How do I validate that the person in front of me is the cardholder?
You can check out this video clip here or you just grab any phone or device and scan the QR code. A photograph of the cardholder will appear on the screen, along with a list of accompanying whānau members.
What training do I need to provide to my frontline staff?
We will provide your business with all the material you need when joining MY CARD. We recommend that you integrate the Mai Rotorua card into your standard operating procedures and training so new and current staff know that residents may present the card.