Competition Terms and Conditions
Eligibility to Enter
Entry into the competition is deemed acceptance of these Terms and Conditions. To participate, entrants must hold a valid My Card. Verification of the My Card will be conducted before awarding any prize.
Prize Information
Each prize includes either physical items or vouchers, subject to the specific terms provided with each prize.
Voucher expiry dates will be communicated individually with the prize and must be adhered to.
Physical prizes must be collected in person from the Rotorua isite, located at 1167 Fenton Street, Rotorua 3010, New Zealand. Prizes not collected by 31 March 2025 will be forfeited.
Some competitions may run across multiple platforms (official Mai Rotorua Instagram and Facebook pages as well as the official Rotorua Nui Facebook page), with the winner(s) being drawn from all entries across all involved platforms.
Winner Notification
Winners will be tagged in a competition announcement post on the relevant social media platform.
Winners must contact Mai Rotorua via direct message (DM) within five business days to arrange prize collection. Failure to respond within this timeframe will result in forfeiture of the prize, and a new winner will be selected.
General Terms
Prizes are non-transferable, non-refundable, and cannot be exchanged for cash or other goods.
All prizes are subject to the standard terms and conditions of the providing businesses.
The decision of Mai Rotorua is final, and no correspondence will be entered into.
Mai Rotorua reserves the right to substitute a prize (or part thereof) with an equivalent prize of equal or greater monetary value.
Liability
To the fullest extent permitted by law, Mai Rotorua shall not be liable for any loss, damage, or injury suffered by the winner or any third party arising from the competition or utilisation of the prize.
Other Conditions
RotoruaNZ reserves the right to amend these Terms and Conditions at any time without prior notice.
Any costs associated with collecting physical prizes or utilising vouchers (e.g., travel or accommodation) are the responsibility of the winner.
By participating in this competition, entrants agree to these terms and conditions.
